Terms & Conditions
Cancellation: If you change your mind and wish to cancel an order, please let us know by e-mailing firstname.lastname@example.org or telephoning the office within 24 hours of placing the order. Your order may have been despatched after this time and may not be retrievable.
Carriage: Orders are despatched carriage paid subject to a minimum order value of £100, except where separately noted i.e. wool. A carriage charge of £4.15 will be raised on special orders below the minimum order level.
Cash and Carry: Customers are welcome to visit our warehouse where we offer self-selection cash and carry facilities. Access is very easy from the M1/M62 or from the Leeds Inner and Outer Ring Roads. We have parking adjacent to the warehouse which is open Mon-Fri 9.00-4.30. There is a minimum purchase of £100 net.
Claims: No claims allowed unless made within 30 days of invoice date. No returns without prior authority. Proof of purchase is required.
Delivery: We offer national distribution (except Highlands and Island) using a next day carrier service on our stock ranges.
Discounts: Account customers' discounts are regarded as settlement discounts and are available only for prompt payment.
Payment Terms: Normal monthly terms to the 10th or 20th are less 1.25%, otherwise strictly net. Orders are held if an account becomes overdue.
We accept the following payment methods: Visa, Visa Debit, Maestro and Mastercard
We also accept payment via BACS. Please contact us and we’ll give you the details.
Prices: Prices quoted exclude VAT. Books and some publications are zero-rated and all other products are taxed at standard rate. Prices are subject to change without notice.
Every effort is made to ensure accuracy of information, but no liability can be accepted for errors of fact or opinion. E&OE.